Bad service experience

Your new system doesn’t accommodate everyone something must be done. We went to Southdale branch to place a notice for our stokvel account and we were told we can only do it over the phone, the consultant no longer do them inside branch. The consultant put us on the phone but no one answered the phone we waited in the phone for over an hour but no one answered: Even now we didn’t place a notice because no one was willing to assist us. This is totally wrong because we need our money, we decided to close our stokvel account which we have been using for years because clearly FNB is no longer accommodating.