Bad service experience

I opened an account on the 20th October 2023. I informed them I am unemployed and need an account.

They gave me the option of an account where I have a fixed fee or pay as you use. So I asked for pay as you use.

They then opened an account for me that has an overdraft. They set my limit to R0 on overdraft. Then 20November they deduct R110 for account fee.

When I went to branch (waiting 90min to be helped while there was only 2 people before me) they informed me I have a aspire account and it charges R55 for overdraft and R55 for account. Keep in mind my overdraft limit is R0.

Now they tell me it wil take 5 to 7days working days to downgrade and keep in mind it is 13th today. 15th is holiday, 16/17 is weekend. So by the time they process this mess, my account will be Minus R110.

I suggested they take 2 months pay as you use account fees and refund me the rest, they said they can't as my account is/was active, although I never even used it nor could I use it even if I wanted to...