Bad Service / Experience

Hi, I have been trying to add or sign up for a new contract with FNB Connect and it is a mission imposible.Firstly, IVR not giving you preferred options, when a call is transferred to a consultant, you are in the wrong division even if you call using the number given by the consultant.Secondly, consultant are quick to advise without listening to the real problem. I ended up not getting help after two months trying to sign-up for a new contract. Service sucks and I regret opening an account with FNB. Good news is: I cancelled the existing contract with them and closed my bank account. As soon as my fiancee receives her salary on her FNB account, she will close her account. I will share my bad experience with my family and ensure they move their accounts to other banks not FNB.