Bad Service Experience (1st time FNB customer) - The Glen

Never been an FNB customer but decided to join them. After getting my premium cheque account card delivered, I struggled with their Banking App. Its been giving me issues since they enrolled me about 4 weeks ago. On Saturday, 21st December, went to The Glen branch for assistance. I was one of the first 20 customers when they opened their doors. By the time I got assistance, I was taken from pillar to post to then calling FNB call centre which the consultant said we needed to delete my online profile so they can help. Did that, but still had to wait almost 30min again to get assistance. No one assisted. Left that branch angry after being there for almost two hours just trying to sort out a mere banking app. Wow, just when I was even thinking of transfering my salary to FNB then this experience happens. I am GOOD with FNB, will stick to the bank I have used since high school (over 20 years)