FB
Faith B

1 reviews | Active since Jul 2016

06 Jan 2017, 11:27

Bad Service every!!

<p>On the 31st Dec 2016 transfer money from my cheque account into my one of one of my other FNB accounts and couldn’t transfer it back. I called FNB client service desk and was connected with the department that deal with that account. I spoke to a lady and she said she won’t be able to do the transfer , she will send my query to the admin desk and it will take 36hours for my money to be back into my cheque account Ref: ********** 509388. I just called FNB and spoke with Zandile and she just told me that becoz the money didn’t reflect in the account when I called it will take another 24hours? So for the past 4 days nothing happened? and if I didn’t call now I would have still just waited. Zandile told me I should have follow up when I saw that the money was not put back ? </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jan 2017, 14:29
Official

Good day Ms. fAITHbR

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***