Bad service

When I tell you I will never again renew my License Disc with FNB again! I renewed my License disc on the 30th of November and guess what, I'm still waiting. And their escalation process is the worst for this, I have been banking with FNB with no issues, everything has been great then I thought for the first time seeing that their service and technology has been nothing but good and so I thought renewing my disc with them will not be a hustle and I thought wrong. I don't know how many times I've been repeating the same thing when I'm escalating but with no concrete feedback all I get is "24 to 48 hours" like what?! I was even thinking of paying again to renew my disc through my insurance rather then this, I have never waited this long with them and they have never given me such poor customer service. There's a service consultant that I am chatting with via email but I have to send multiple messages to ask if there's no feedback but nothing. I'm not happy with this FNB, sort it out.