BAD SERVICE - EBUCKS

On 1 June 2020 we ordered a dishwasher through Ebucks. At 4:50pm Friday evening 12 June it was delivered. We unwrapped it and found that it is totally dinged up and battered. We called the delivery guy at 4:55pm to collect and take away. He said that he was a sub contractor and it wasn't his problem. We tried several times to get him to come back and take it back with him. At 5:20pm he said he could come back except that now he is too far away and close to home already. EXCEPT HE WASN'T TOO CLOSE TO HOME 25 MINUTES EARLIER. Now, we are stuck with a random broken dishwasher in our house. FNB say that they will deal with the problem in 48 working hours... 48 working hours almost sounds like two days except it is the 23 rd of June! Disgusting service.