Bad service

Somebody made an EFT from his FNB account to my FNB acc(immediate payment). I received an in app message with the the details of the amount etc etc etc. However, the money never reached my bank account. The sender showed me that the amount left his account but it never reached me. I was advised to call fnb customer service to sort out the above mentioned issue, however the people assisting on the phone are extremely to unhelpful, the one person knows less tham the other person and they ended up transfering my call from person to person. Very disapointed, to think i left Capitec bank to bank woth FNB.