Bad service

I moved from ABSA to FNB on monday I received an e mail to switch my debit oders to my new account I have been calling and sending e mails since I do not want to switch them they must stay with my absa account and NOT move to my FNB account but seems like I made A MISTAKE moving to FNB hoping for better service since nobody wants to help me at all....SOOOOO. DISSAPOINTING!!!!!!!!!