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Thabani C
1 reviews | Active since Feb 2015
15 Oct 2019, 09:26
BAD SERVICE
Good Morning how can you blacklist someone while he is paying and play hide and sick when he is looking for answers. I was told that my complain will be escalated to the management and than the consultant phoned and said FNB LOANS department will call to explain what happened and how are they going to fix the mess they have created.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
15 Oct 2019, 12:38Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply15 Oct 2019, 12:38
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
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Thabani C's updateReviewer Update
15 Oct 2019, 12:56I feel very bad for such a big banking institution that doesn't have problem solvers, I have lodged more than 10 complains regarding 1 issue but the bank is struggling to solve a problem that was coursed by 1 of their employee instead they are passing the burg
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Thabani C's update15 Oct 2019, 12:56
Reviewer Update
I feel very bad for such a big banking institution that doesn't have problem solvers, I have lodged more than 10 complains regarding 1 issue but the bank is struggling to solve a problem that was coursed by 1 of their employee instead they are passing the burg
TC
Thabani C's updateReviewer Update
15 Oct 2019, 15:02I would like to give thanks to the consultant who to took his time to explain who this mess happened, if it wasn't for all the complains I have been lodging on hellopeter I wouldn't know all of the thinks that came to light today. But I am still unhappy how my account was handled by the bank. to send my account to the external debt collector without my concerned was totally out of order. to be told that there is nothing the bank can do to rectify this as the they did it because they are obligated by law. do we have a law that protect customers in South Africa? seemingly there is none
TC
Thabani C's update15 Oct 2019, 15:02
Reviewer Update
I would like to give thanks to the consultant who to took his time to explain who this mess happened, if it wasn't for all the complains I have been lodging on hellopeter I wouldn't know all of the thinks that came to light today. But I am still unhappy how my account was handled by the bank. to send my account to the external debt collector without my concerned was totally out of order. to be told that there is nothing the bank can do to rectify this as the they did it because they are obligated by law. do we have a law that protect customers in South Africa? seemingly there is none