BAD SERVICE

I went to Viljoenskroon branch on the 13 August 2021 to collect my card to get a shock of my life, only 1 service agent deployed to assist all walk in clients after 1 hour of waiting the new agent was slow I still didn't make it through, decided to leave I cannot spend an hour waiting for a card pathetic. Secondly had authorization over my grandfather account before he deceased in May 2021 the account has funds that are not withdrawable although FNB charge a fee every month for an account which is non operational a total *******. I accidentally transfered funds to my grandfather account then when I try to reverse the transaction it cannot be reversed because they say the account is closed but they are charging fees every month Sies!!!