Bad Service Downgrading Account

I contacted FNB via Secure Chat on 2 January 2026 and requested that my cheque account be downgraded to Easy PAYU. Nombuso confirmed that the process would take 5–7 business days. On 9 January, I followed up with Priority Banking to confirm progress. I was advised that everything was in order and that the downgrade would be completed within the expected turnaround time. On 12 January, I spoke to Nyeleti, who informed me it would be completed that day or by the following day at the latest. On 14 January, I contacted the bank again and spoke to Sewela, who indicated that the matter had been escalated. Today, I spoke to Thereso, who is also escalating the issue. The repeated delays and lack of effective service are part of the reason I am downgrading my account. Please process the downgrade to Easy PAYU as requested.