BAD SERVICE/DISGUSTING SERVICE

Im super disgusted with the service i am getting from FNB. on the3rd&6th/03-15 i send funds usingFOEX however the cosultant who was helping me from the FOREX dept loaded incorrect account no,i caled the Forex dept2help amend the account,which was done as i got confirmation from Debbie Swarts frm FOREX dept. on the 11-03-15i receivd sms notifyingme R248.82x2 was taken from my account. when i call premier banking no one could explain this, i ws transfered2FOREX who invistigated&i have told the deduction was of the amendment that was done. i spoke2Scouls teamleder from Forex who advised he will be in cont with the Forex finance dept as i never authorised no one to take funds from my account nor i was notified that shoud the amendment be done the will be additional charges. i want this to be investigated and someone from higher position at fnb to call me, as i am not getting any joy from premier dept, forex even compliants dept as i am transferred from pillar to post. my urgument to this is who gave authority for funds2be ded frm my account,as i ws never informed&if i knew theres additional cost in amending the acc i would hv done it myself or waited till the funds return. FRUSTRATED