Bad service

If you want a bad customer service experience go to FNB in Nonkqubela shopping center siteB Khayelitsha Capetown. So I went to the bank today to deposit funds of R420 in my account for my funeral policy to deduct. I went inside the bank for assistance in depositing funds I met this other short dark guy at the door and I ask" sorry sir may you please come assist me at they ATM" the guy just look at me with an annoyed facial expression and said" you will be assisted at the ATM and just left me standing there. I was like this guy don't wanna help. And the person he was referring to is a security outside.. so I went to the ATM and did the deposit while struggling.. so after depositing I noticed that there's a R20 deducted from my account which is from lotto that I don't know. So I was soo concerned and went back inside I met another short light guy and I explained to him what my problem was and he told me that let us go log to my online banking so that he will assist me. Then we logged in and he explained that it was lotto and I told him it has happened before and I called the ***** they reversed those amounts so my card was stoped I don't understand how did it happen again because it reflects under my transaction history. So he then said I should check my app and I told him I can't log into my app because I am using a new phone he then put me to the online banking team on the phone for them to deactivate that old device and told me when I'm done I should come back to him so I was assisted on the phone by a sweet lady.. so I went back but the guy had already went to lunch.. so another lady consultant there told me to ask that same dark short guy to come and assist me as she was still busy with a client. So I went to his desk. But the look on that guy's face he was not willing to help he opened my account on his computer and told me that these were my charges I then said no check clearly that's a transaction from lotto he then said ok let me call this lady to come explain as maybe you don't understand what I am saying. I was like wow. The lady came and check my account and told the guy that is a transaction for lotto not bank charges. The guy then said ok let me just put you on the ***** department. I called them and explained the lady I was speaking to told me that they will log a ***** dispute and they will let me know of the outcome so we hanged up. I went to the dark guy and told him what happened and I had to deposit more amount again as the one that was left in my account was not enough for the policy to deduct.. All I want to say is that the service I got for that dark short guy was very poor and unacceptable.. why work for a bank and be showing angry face and not willing to assist??!!! I wanted to close my account and leave FNB in that very same moment as I was not happy with the service but I thought of my policy. I didn't even take the guy's name because I was soo angry.. Big up to Khayelitsha Mall staff they are very friendly. I will never go to FNB Nonkqubela shopping center siteB Khayelitsha because of that guy.