Bad service delivery for credit card application

I app**** for a credit card on either the 12th or 17th February 2018. Today is the 20/03/2018.

More than a month later i have received poor feedback regarding my credit card application. I app**** online a bunch of times without any success and then went to Van Riebeeck Branch in Edenvale where i started my application.

A young lady that works there helped me finalise and told me that my card would be delivered to me within 24-48 hours. 2 weeks later no response. So i called the credit card center to ask what was going on. They told me i have to sign a quotation at the branch (this information wasn't given told to me at my first visit to the branch). So I went back to the same young lady that helped me. I think her name as Phumela (Not 100% sure). I then signed the quotation and she told me once again that within 24-48hours they would phone me to deliver my card. 2 days past and on the 3rd day i phoned FNB again o find out where my card is. The operator said its still in process and could take up to 3-5 business days. Now today, more than a month later i phoned to here about my card. The operator told me that she would make my application urgent as FNB has failed to live up to what they promise. I needed my card before i leave on holiday on the 29/03/2018.

FNB has failed at being responsive and effective in this regard. The service i got the branch and the false promises given to me from FNB's operators was shocking. I will have to make alternative plans now a other banks seeing as FNB could not deliver.

IF you FNB would like to rectify this contact me TODAY!!!