Bad service delivery after accounts frozen

The following account has been frozen due to late submission of FICA documents (our fault): Lotsa Khula Property Investment Trust Acc . However, these documents were e-mailed numerous times to FNB [Email Removed] [Email Removed] [Email Removed] over the period from 30 July 2015 to 31 August 2015. Every time I phone to follow up, there is one or two documents missing, even though they formed part of the attachments ofnumerous e-mails. I phoned the call centre on 31/8/15 and again the Letter of Authority for the one trust was outstanding. This document has been sent numerous times! <br> <br> According to FNB on 30/7/2015 my ID was outstanding on the following Trust account: IJ & A Kriel Family Trust Acc. This was originally submitted 6/5/2015 and again e-mailed on 31/7/2015. This account is also frozen!<br> <br> Due to the fact that we can not pay anything from these 2 accounts, we have now have large outstanding debts (even though the accounts are in debit).<br> <br> I have phoned and e-mailed FNB numerous times and nothing gets done!<br> <br> Could you please assist urgently?