Bad service delivery

We open a business account online couple of manths back, We submitted all the required documents. Since then, we have not heard anything from FNB, we have been calling and making enquiries about our business account via their website but we still don't know what is going on. Thier auto reponder says that someone from their team will contact us but we still have not received any assitance from them.Service is bad and we would only like to know where we stand so that we can make other arrangements in terms of banking