BAD SERVICE DELIVERY

I visited the FNB Promenade Mitchell's Plain branch with the hopes of opening a new account. A lady by the name of Tauhiera assisted me but was unable to open the account due to and old account, however, the debt had expired and she needed to escalate it and have them remove it and that I would get a call or sms by Tuesday the 23rd and I would then come back with my ID and would not have to stand in a que and would be assisted by her. One week later no call or sms, I then returned to the branch on Saturday the 27th and Ooops it was a public holiday, I then returned Sunday the 28th where I explained the above situation, I was then told that Tauhiera was not in and that I would have to wait in the que again. Which I did, my husband decided that this was unacceptable and went back and demanded that they check on the system if the account has been opened because the bank was full and we might end up waiting for nothing, needless to say, my husband was correct the account had not been opened. We were advised, that nobody but her knew what was happening and that they would have her call me on Monday the 29th. Its Tuesday and still no call, I have tried calling the branch but my call ends up at the JHB call center every time, just to find out that the branches do not take calls at all. I think this is ridiculous!!!!! promises are made and never fulfilled and I dont understand why this is taking forever, as I explained that I need this account opened by the 9th of may as I am starting a new job and wont be paid. I was promised it would be done last week already. Your services sucks and I have to be the one calling and driving after you guys.