Bad service, delayed processing and lies

I called FNB about two weeks ago querying why they had ran a debit order on my loan which i paid up two weeks prior. I called before the 25th to confirm that a debit order would not run and FNB told me it wouldn't. I was then told that they would process a refund and then close the loan within 24 to 48 hours. So I decided to wait 72 hours and nothing. I call in again just to be told by the lady consultant that there was never an escalation done to credit my account and close my loan. Now she tells me i have to wait 9 working days, i cannot believe how poor the service is i have received from my bank for the last 7 years. Im appalled that i get treated like a number when i was promised something on the first two conversations and was basically **** to. Then being told they can escalate it for me for this is process. Im R2 000 out of pocket and FNB couldnt care even though it is there complete stuff up. I will be closing everything with FNB, i cant deal with people who treat me like a number. Regard Tracy Such

********** 038081