Bad service

Since I’ve been unemployed I was on the chat with fnb to downgrade my account due to bank charges I could not afford. I got my uif and was charged bank charges on that I then got employment but wasn’t even earning so much and yet I could not downgrade. Last year I then asked again I October to downgrade because now I get the sassa relief grant of 350 but bank takes almost half of it each month. I then go into the bank and then was advised I cannot downgrade but close it and open a new account specifically for the grant. I then left it as the chat advised I will receive a call up until today I did not.

I then go to another branch and boom this wonderful guy assisted me downgraded it showed me how to log complaint on the app which I did and did not receive the call Monday as he said. He said FNB needs to then pay me all my bank charges back since I’ve been asking on a chat to downgrade.

I remember even asking on the chat if I can change my account to day to day or use as u earn, no help.

Best part now is yes I received a call Tuesday and was advised they will call me back and yet I’m still waiting!!!! I even emailed in yesterday for more assistance as the chat is no longer on my app I sent a screen record to show I dnt know where to chat to them no reply…. Due to Covid I lost my job hence I wanted to downgrade and that was in 2020 in lockdown…. I’ve been letting FNB take from me for so long and I want al my bank charges back as the account is downgraded now. I’m a damn single mommy struggling ass off but FNB takes the little bit I have every month!!!!! So the need to go back into 2020 and calculate all my bank charges and give it back!!!!