Bad Service

Expressing the poor service I received at Bedford Center FNB.

It was highly disappointing for a bank of apparent high caliber to place one trainee in the investment department to provide advice inquiring customers. Even though a higher ranking staff member came through to assist it seems that generally the staff (at this branch) aren't fully aware of their products and their selling as well as negotiating skills are way below par.Furthermore, another member was rude in her mannerism even though it was uncalled for - an indication that there is a need in upgrading communication and customer service skills.

After being inconvenienced, poorly serviced, and insulted an all-rounded improvement in customer service provision is highly recommended to keep customers satisfied.