Bad Service

I went to FNB Mall of Africa to request a replacement card since my card is lost, but I was sent back without going inside, they say they can not help me to do card replacement in the branch i can only order an App,what if I dont have app? I am failing to understand how FNB operates. Like are they only have option to deliver card but dont give card at the branch. I mean if I have emergency I must wait for days for the card to be delivered to me. So they want to tell me that all customers who walk in their branch to apply for savings or cheque card they wait for days to have the card. So am sitting now, I cant swipe at the shops and filling stations because I dont have card, does FNB only customers who knows technology. I am asking this because am failing to understand if is an old person who lost card and they want another one to use immediately, FNB will send them back to wait for days? With other banks you get your card same day. Why FNB makes life difficult. And is my second time to experiense bad serivice at FNB Mall of Africa. I think I shuld just stop going to that branch it seems like they do give full service because is the second time being sent back. I am sleeping hungry because I can not swipe to buy food.I can not do e-wallet and stand on the long que and go to wait on the other que to buy food while I have to be at work. Not even telling me how many days does it take to receive card. FNB Mall of Africa what did I do to u that makes you treat me like this two times,or am I not a suitable customer to FNB? you let me sleep with hunger