PS
Pontsho S
1 reviews | Active since Dec 2016
13 Sept 2019, 19:51
Bad service
I am so disappointed with FNB Fiduciary. I have sent an email on Saturday the 7th to amend my Will, I have not receive any response from them and on Wednesday I sent a follow-up no one responded till today. Funny part is their consultants are aways calling selling something however when you send a query no one responses.
Last year I sent an email to FNB life to change my son's names, they never change it till this year I received a report to find out that the names are not changed. Sent an email again after I have received the report then its when they changed it.
I am very disappointed with FNB. Most of my finance are with them but I do not enjoy their services at all.
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FNB (First National Bank)'s replyOfficial
14 Sept 2019, 08:22Good day Pontsho Sithole,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Sept 2019, 08:22
Official
Good day Pontsho Sithole,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***