Bad service, costing me money

<p>I went in to the FNB Woodstock branch two weeks ago, with a request to have my accounts cancelled. </p> <p> </p> <p>The consultant, wasn't to happy to close my account and according to her, the account should be closed at the branch it was opened. I explained that i had initially opened the account in Canal Walk as I had worked their before and going back would be a huge inconvenience. </p> <p> </p> <p>As as I have had loans with FNB, that due to financial constraints, I had initially taken long to pay, my profile was apparently an issue. Closing my accounts would now be an issue. </p> <p> </p> <p>Without understanding this unneccesary measure, I asked the consultant to please try and assist. She advised that she wasn't able to do anything at that moment but promised to call me back as she had to discuss whether they CAN close my account with a superior. </p> <p> </p> <p>At at that point, two weeks ago, I owed FNB nothing. Now two weeks later, the account I asked to have closed has gone into overdraft by R180 due to debit orders going off incorrectly. </p> <p> </p> <p>Yes, I understand, those debit orders were my responsibility to change, but had FNB assisted with my query, then I would not have had to now again pay R180!</p> <p> </p> <p>I have done my part and paid my due.. why can my account just not be closed. FNB is basically forcing me to stay a customer and pay money for an account I don't want and won't use. </p> <p> </p> <p>My my next step is the Banking Ombudsman</p>