Bad service - CIPC registrations via FNB

Never use FNB to register a new company via CIPC. You do all the work and they sit and watch!!!!! Starting registration via FNB on 30 April 2019, still waiting. Going back and forth from call centre with high call volume every time your phone (clearly a lack of management, put more agents to work!!) to Gezina branch where according to the agent, they do not deal with CIPS, you need to contact the Call Centre.....Yah, right!!!! We will escalate for fast tracking....... this was done on 13 May 2019 by Jennifer, it is the 21st May 2019 today? Phones CIPC, No Mam, your name has been reserved and paid for, but we are still waiting for the payment to come from FNB for the rest of the transaction!!! We have paid this money accross to FNB on the day of starting the transaction? Explained this to Thoko, Fast tracked again by Thoko.......spoke to Zombie again @ 14h00. FNB waiting for CIPS, told her FNB did not pay the money accross to CIPS as yet?????? Zombie says she does'nt really know how it works??????

REALLY, why offer a service but the customer has to drive it and actually do all the work?

My investor wants to withdraw his investment, as he feels that if I cannot even register a company and open a business account, how will I manage his money!!!!