bad service.

I have lodged a complaint with FNB on the 18/05/2020 reference number ***NF when ever i follow up i was told their still busy is still within turnaround time which is 6 to 7 business days. To date i have not received feedback and turnaround time has lapsed, Yesterday when i called i spoke to Phatho who was very polite and promised that she will provide me with feedback yesterday she also went as far to inform me that even if she does not receive feedback from home loans she will come back to me, am still waiting for phone call or feedback, when i called today i was told her line is busy which was around 10am and i was again promised that she will call me. FNB service has really downgraded they don't value the client. this kind of service it not professional and can not be promoted. what is so difficult about evaluating the bond interest. It is within the client to negotiate for better rate, if FNB is not evaluating the request feedback should be given in writing with reasons. we should not be having back and forth complaints without resolution.