Bad service

I am writing to express my serious concerns and dissatisfaction regarding a recent issue with my account. On May 24th, I attempted to transfer my money using your app, but my details were disputed. Despite trying to change my login details, I was unable to access the app. Consequently, an amount of R3200 was debited from my account by Rain.

Due to the app and cellphone banking not working, I was unable to transfer my salary to another account to prevent Rain from accessing it. As a result, Rain managed to take all my money. I contacted your ***** department and spoke with Palesa Masolane. I explained the situation to her, but she informed me that I would not be able to get my money back and that it was not their problem. I further explained that if she checked my account history, she would see that I regularly transfer my salary to another account to avoid such issues. Despite this, I have not received any feedback regarding my money, and Palesa hung up on me during our conversation.

This situation is extremely distressing and unacceptable. I request an immediate investigation into this matter and a refund of the R3200 that was debited from my account. Additionally, I expect a prompt response and resolution to prevent such issues from occurring in the future.

Thank you for your urgent attention to this matter.

Best regards,