Bad service

I'm disappointed in the service i received from fnb i stayed 45min on hold after speaking to a consultant who informed me to hold while they trying to get answeres from a company they in partnership with wich is Blake and associates to find out why i haven't received my paid up letter and yet was promised i will receive it within 7 to 14 working day and now its over 21days and when i call Blake and associate they telling me about FNB and when i call FNB they referring me to Blake and associates, i ended up going to FNB directly and i was given phone to speak to a cunsultant and i spend 45min holding they just kept me on hold and at that time i had to wait 15 to 20 min before i could be assisted well its understandable as im not the only customer there but i had to stay another 45 min on the call so im not if thats because they didn't have answers hense i was kept on the call for that long and i ended up hanging up. Blake and associates has agents that are rude they don't listen to understand and they get irritated when you try to explain the whole matter, im supposed to listen and understand what they tell me and yet they dont even want to understand what im saying, im not sure how a big company ike FNB got to associate with a company that has agents that are not even patient with customers, Brendan was rude and very impatient. Im not happy with the service i received from both parties and why promise something you cant even deliver of you knew it will take more than 7 to 14 working days then why lie to your clients and blake and associates as well the agent always promise to call back and they never do so.