Bad Service

I sent an ewallet for payment to one recipient on the 31 of Dec 2020 but he didn't receive it. When I called FNB on the 4th of Jan 2021, I was told it would take at least 48 to 72 hrs for my query to sorted. Up until today, nothing has been done, whenever I call I get sent from pillar to post without any proper solution or answer to my queries. On their ***number, their agents will tell you that if you are not happy they talk, lodge a complaint, one of them being Drumalda. It has been long, I just want this thing to be sorted out.