Bad service

whilst inserting card into a FNB machine card got swallowed .

Called in to report and was told i will have to pay for a new card .

I asked sincerely why i had to pay for a new card since it is a FNB machine and i did not even punch an incorrect pin.

This is apparently standard but i explained that this is not even my fault so why i had to pay.

Unfortunately i did not get a satisfactory answer.

I called back to customer services and wanted to find out bow can i possibly be charged unfortunately one minute i spoke to an adviser and next after asking again the agent went quiet and then nothing call dropped