Bad service

I honestly viewed FNB as a business that values their clients but what I experienced yesterday at Alex mall was beyond bad service I really don’t have the right words to use for that kind of service we got. Amelia makeve was the person assisting us as a face of the business I believe you should be very welcoming and respectful. Educate ur clients and make sure the clients are happy with the service the company is offering. She was not helpful at all what throw me off was her telling us that the internet banking is a self service and we must just read what is on the screen even after she was informed that my brother doesn’t have internet banking on his phone and doesn’t know how it works I had to ask her to please explain to him what he needs to do as he has not idea of what they should do . Amelia showed no interest and was not even remorseful of her behaviour she left us for more than 10 minutes went to assist someone else that came after us and she was done she went straight to the canteen and never came back we stood there and no one was willing to assist because also the branch is understaffed I had to go outside the branch and ask one of the consultants I am not sure if he was on lunch or what to come help us what an amazing gentle man kamohelo he assisted us walked us through everything we needed to do and for that we left the branch happy because of him but as for Amelia she needs more training on how to treat customers or must be moved to another department within the company because she’s in the wrong department