Bad service

What a horrible experience with FNB! You are supposed to be a world class bank.. I'm asking for the last time to update my payments records on all ITC platforms. I sent email to your ITC department(***) no one bothered to acknowledge my email. I have settled arrears on my account and to-date it still reflects as missed payments. This is my last complain to you, I will escalate this to the OMBUDSMAN!!!