Bad Service card activation!

I am receiving bad service and lack of customer care from FNB, this is really disappointing, I have recently open a premium Cheque account, its been three week we cannot activate the account, I've been taken from one department to another, i have wasted my airtime call them with no help! now i am getting an SMS that the account will closed if i do not deposit funds and I've started Switching my debit orders to them!! how do i deposit money or change my salary to them when i do not even have an account number!!! If this is not sorted by the end of the week i'll be moving my business elsewhere including my Business account that i have with them.