BK
Boitumelo K
1 reviews | Active since Sept 2018
06 May 2019, 14:45
Bad Service- Call centre non-existent
I would rate a ZERO if it were possible. I have been trying to reverse a debit order telephonically since Friday 3rd May. I had to wait on the line for 10 minutes due to a high volume of calls. I tried again today, Monday, 6th May. I waited on the line for 15 minutes until my airtime ran out!!! I refuse to waste my time going all the way to a branch to do it. Why have this service if it's not going to work? I expect someone from FNB to call me back or else they've just lost a customer.
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FNB (First National Bank)'s replyOfficial
06 May 2019, 16:23 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A follow up to the relevant department has been logged for urgent assistance on complaint ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A follow up to the relevant department has been logged for urgent assistance on complaint ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply06 May 2019, 16:23
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A follow up to the relevant department has been logged for urgent assistance on complaint ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A follow up to the relevant department has been logged for urgent assistance on complaint ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)