Bad Service

Fnb get your credit department to call me! I’m waiting for a refund on my credit card.

2 weeks ago I sent an enquiry via my fnb app through messenger- the agent told me the query will be escalated. Guess what! Noo feedback from FNB.

After several attempts trying to use the messenger chat on the app, failed, I always get disconnect- what’s the point of having the option available if its not user friendly?

Last week, after I lodged a complaint on fnb, a consultant calls me- I explain my issues, apparently my refund is given yet on my app there’s no details on the money being transferred... the consultant agreed to send me a debit and credit statement. I confirmed my email, then again you should have it on my profile.... I’m still waiting?

FNB YOUR SERVICE SUCKS! I’ve been patient for long enough! I want my query sorted!