bad service

Good day

To whom it may concern :

I hereby wish to express my concern with regards to the service I have been receiving from FNB today . I have opened a new premier account last week and I urgently needed a account confirmation today . I have spent more than 3 hours trying to get hold of premier banking today and every time I dial the premier number, I end up at gold suite . When I ask them to transfer me to premier the phone call comes back to gold suite . I have explained my situation to the various consultants they end up transferring in the middle of my conversation to premier there after the call comes back to gold suite. On a few occasions today I have experience where the consultants drop the call on me or they transfer me in the middle of the conversation .

I have never experienced such rudeness in my life before . I am a grown-up man , career professional and a father and I find it difficult to process this level of rudeness and pathetic service . All I needed was account confirmation for my HR department to do my salary switching . I now almost close of business and I still feel helpless .

I am deeply disappointed , this is the opposite experience from what you are advertising on tv.

Regards