Bad service by FNB loans department

On 27 November 2019 I app**** for a consiladation loan and was successful however when FNB paid my accounts they paid 2 accounts that was not in my name. A complaint was log by me after no feedback was received from FNB loans department. As to date only have of my complaint was resolved but no feedback was received with regards to the other half of my complaint R3118-00 that was paid to a RCS general purpose that is not in my name is still outstanding no feedback to date have been received