1 reviews | Active since Aug 2009
Bad Service by FNB
I am a Premier Client at FNB and I app**** for an increase in my revolving loan on the 22nd January 2019 and received the quotation the same day which I signed and sent back to FNB **********
I phoned FNB Premier on the 23rd and 24th of January 2019 to find out when the funds will be available as I need the funds to purchase textbooks urgently, I was told that everything is received and it is with the relevant department to release the funds.
After no funds received I phoned FNB yet again to find out what is going on only to be told that the documents that I sent was blank.
Why is it that the previous times I phoned FNB the documentation was fine and now it is blank!!??
If it was blank then why did FNB not phone or email to let me know so that I could resend it? Why must I constantly phone FNB to find out the status, be told it is fine when it really isn't??
I now had to resend the documents, so I suppose I need to wait a week before they process it?
The service is getting worse by the day at FNB
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
RegardsHello Peter Complaints Team*** (option one)