Bad service by First National Bank

I opened a business account online with FNB in the begining of February this year and Take-a-lot team told me my card was ready for collection on the 13-02-18 I went to the branch to collect only to find that the card was delivered to a wrong branch in Diepkloef and the consultant called the branch to deliver it to Diepsloot branch but I went to the branch several times only to find that the card was not delivered its still in the same branch and the last time I went to the branch was 3 weeks back and I was told the card would be delivered in 5 working days and I will be notified to collect but im still waiting for card and I need to use that account