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RvdV
Riana van der Vyver

1 reviews | Active since Jun 2018

05 Mar 2019, 07:58

Bad service by DSV and FNB

My debit card expired end Feb 2019. I was not notified nor told that my new card will be at the branch where my account was opened. I went to the Forest Hill branch to query how I am to get a new card as mine expired the same day. The agent showed my online how to cancel the card at Westgate and re-order a new card. I was told it will take 3 days. On the 3rd day DSV phoned and advised it is going to take 3-5 days for the delivery. I requested for the card to be delivered the same day as it was already the 3rd day I was told by the FNB agent. I was told that a SAME DAY DELIVERY was booked, but it never happened. Should we now sit at home for the card to be delivered???

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2019, 10:09
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

RvdV
Riana van der Vyver's update05 Mar 2019, 15:43
Reviewer Update
Good day, I have just received a phone call from DSV ( 15:40) and was told my card will be delivered only tomorrow!? Is this what is called SAME DAY SERVICE??