BAD SERVICE BY "D" CARD DESPUTE" DEPT OF FNB

ON 16 MAY 22, I MADE A ONLINE TRANSACTION WITH A COMPANY CALLED AUVELCARE FOR R450...I PAID WITH MY DT CARD. FEW MINUTES LATER I SAW AN AMOUNT OF R3505 WAS TAKEN. I EMMEDIATELY INFORMED THE REPORT IT TO THE DT CARD ***** DEPT OF FNB AND ASK THEM TO CANCELL THE TRANSACTION.....NOTWITHSTANDING MY REQUEST, THE SAID AMOUNT WAS AMOUNT DT AGAINST MY ACC. I TRIED TO CONNECT THEM, BUT EVERYTIME THE MESSAGE WAS THAT THEY WILL CONTACT ME WITHIN 5-7 DAYS. NO, SORRY, THIS IS BAD CLIENT SERVICES AND THEIR ONLINE COMMUNICATION IS HOPELESS.....I WANT THEM TO RECTIFY THE TRANSACTION BY CT ME WITH THE SAID AMOUNT AGAIN.