Bad Service by Constance

On Monday the 14 of January 2019 around 10am I went to the FNB branch in Pretoria North requestING a statement of my business account that is closed,I spoke to some dark guy who was a host and explained to him what I wanted and he just said to me that it's impossible because the account is closed but in November I went to Kollonade Branch for the same thing and the lady who assisted me gave me what I wanted without any complications. I was given a ticket numbered 14 and I was called by the lady named Constance whom I sat in front of her tried to greet her but she ignored me and was speaking to her colleagues and busy cleaning a phone with a wipe.

After few seconds she folleded her arms and just said Hi how can I help you but in Setswana,well I explained to her what I wanted a Statement and she said to she has to calculate the amount that I need to pay first because she can't print it for free,I explained to her about my experience from the Kollonade Branch and didn't understand why she's charging me while I was not charged first time and she said she doesn't know with an attitude,like how on earth does an FNB consultant say to a client that they don't know? Because to my understanding FNBs are all the same and they should work the same unless if there is a valid reason that I will understand not to tell me you don't know with an attitude nogal.

She called a colleague to explain but they told the same thing and even worse she said to me I don't wanna listen and just left.I kept on asking her the same question with an answer and ended up opening her system and asked for my ID card,she then turned the PC to my face and just pointed the what was written with her fingers and just said you see! I asked her what is it that I see then she starts reading what was written on the PC.I told her to explain everything as I don't I understand the FNB language and she said there's nothing to explain I then started to tell her about her attitude that is out of hand and she then said she can't assist me if I don't pay first then started to calculate the amount.Firstly she did not have her name badge on,I had to ask her to give me her name and she said to me even if I go and come I will find her were she is she won't move I must come back straight to her because I had told her that I will go withdraw money and come.

The lady'sattitude is out of this world We are FNB costomer's not hers FNB hired her to serve us with the best service we deserve but all we get is a sticky attitude.I always go to that branch and that was the second bad service I received from different people the others are just too good I must say because I always get to be served by different consultants.

It is so disappointing too much because my husband had few accounts with FNB and decided to close the business and cheque accounts and still using the credit card but let me warn you I have cut the the card into pieces after the service I received from Constance. I am not happy at all and very disappointed because other consultants from other branches are well mannered and give out their best to make sure we are happy and satisfied with the service such as Kollonade Branch and.

The consultants their are so doing their job with joy and the smile on their faces,you feel welcomed as they greet us by hand and standing on their feet for us.