SS
Sandra S

1 reviews | Active since Apr 2019

23 May 2019, 12:01

Bad service Business Banking Unity Louw

Further to my story on CIPC/Business Banking......

At 14h00 on 22.05.2019, I went to ABSA, paid R125.00 for registration of business, up loaded our documentation, and our Company is now registered.....this took me 1 hour, FNB is still trying to do the same...

This morning, I am trying to find out if the Business Bank account is now active. I have been holding from 11h05 - first I spoke to Simphiwe, she could not assist and I had to hold on for Winnie which answered the call at 11h14, she asked me to hold on and came back just to tell me that she has escalated the matter to a Business Banker. I asked her who the banker was, she said Onet Louis. I asked for the contact details, sorry she cannot give this info to me, but she can see that I have been calling everyday, therefore I must please hold for the manager, Unity Louw. Again I asked for contact details, but got the same answer - not allowed to give this out, but I can hold she will transfer me.......at 11h57 the call was dropped. Almost 1 hour on the phone and still NO REPLY OR CONFIRMATION OF THE ACCOUNT BEING OPENED.

WHAT A JOKE!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2019, 14:09
Official
 
Good Day, 
  
We would like to sincerely apologize for all the inconvenience caused. 
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** 
SS
Sandra S's update23 May 2019, 14:44
Reviewer Update
Another automated response.....This is not a solution!!!!