Bad service

Good day Fnb.. why do u like to over charge and rob people . my husband had an unpaid debit order of 577 and a 200 for his sanlam which he normally deposit the money. Last month he did the same and I have emailed u guys how can he be in arrears with 1550 on his fnb.. u keep on doing this then u send email as if u don't care.. fix this don't come and over charge people for ur pocket and don't send ne.and email that is amount due.... *****s !!!!!