Bad service because of the process ot the bank.

We did put a notice in December and they told us that the funds will be available on the 22/01/2018 then we arrived at the branch and they told us on line verification is not working so they won't be able to help us that is not fair for us the bank must come with the means of helping us like using e-gami to verify us or using something else unlike telling us that they won't be able to help us.we have been waiting for this day and the bank must come with solution not a problem.Acc number ********** 1234

waiting for this funds as we gave the bank notice the bank must prepare the funds.