Bad service

Hi I would like to lodge a complaint, spoke to Carol poor customer service, not willing to assist. I requested to speak to manager instead she transferred me to under department. She is rude and doesn't understand the meaning of customer service. My query is very simple am following up regarding my FNB account which was debited while the account is settled, I have used the secure chat option which is also useless please check the track of the conversations. I have called on numerous occasions being taken from pillar to post. FNB has used its momentum and deviated from customer service. If we as clients we are not important why still operate. Is about time FNB reviews its process of employees who are working from home because service level is very poor. You wait on a call for too long still not be assisted. Hopefully someone knowledgeable will contact and resolve my issue.