BAD SERVICE

My business account was closed and when I called the business customer service to reopen the account they advised me to go to the nearest brunch, when I got to the brunch they said I need to call business customer service at the bank of which I did and they made me hold for about 1 hour until gave up. I have made a number of contact with FNB to try to reopen my account but I get no help. I am very disappointed with the way FNB treats their clients. How do i go to the bank and be asked to call customer service when i was advised to go to the bank by someone at customer services.