EM
Elizabeth M
1 reviews | Active since Nov 2019
13 Nov 2019, 07:40
Bad service
Hi
I just want to complain about the bad service I have received from FNB my case no is 2019/972577 being poorly handled by Ibraheem Munshi and I have also complained about him to *** ref no *** and was promised that a consultant will be in touch with me in 24-48 well it has been 5days I haven't heard anything from them yet.
Yesterday I went to the branch at Southgate mall and was helped by a manager Claire Van See Merwe who was also frustrated by them not answering their phones and she was trying for almost 45 min.
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Nov 2019, 11:17Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 Nov 2019, 11:17
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***