Bad service

I'm a fnb private banker it's been almost 4 yrs now before my banker was Ntabiseng Chiloane I was happy with her nd the service that she was rendering me but now I'm no longer feeling the same after I was given Ncebakazi Madikabe she never help me with any service during first mont of lock down I submitted my letter from work I asked for covid 19 relief she never even bother to help I sent stream of email asking her but only reply that I got from her was I got an fnb app I should do everything for myself she can't help me I even tell her on email I can't do it as I don't understand what must I do she never help me I have to call fnb home loan and ask for covid relief and yet she is assigned to help me with my banking recently I did for myself for my personal loan nd credit card nd overdraft of which I'm not even sure either its successful or what, but I today 30July 2020 I tried to call her sereval time she didn't answer not even returning my calls I even send sms asking her to call me back but nothing.

My question is what is the use of private banker if I have to do all things for myself applying covid relief and other stuff really to me it's like a day light ******* if I have to pay for something that is useless to me this Ncebakazi doesn't even know what is customer service she's just rude I've got proof of eamils we're by I asked for help and she never bother to help me since she is my private banker.

So please with immediate effect kindly downgrade my account to savings account as I don't see the need of being a private banker while I'm doing myself everything nd still paying for a banker that is not helpfully,. My contact details are ***