Bad service bank/couriers

Item: FNB (First National Bank)
Rating: 1
Author: Amanda M

Ordered a new card after ***** was done and after a month with no help the card still not received

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

01 Oct 2018, 14:29

Good day Amanda,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply01 Oct 2018, 14:29

Official

Good day Amanda,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Amanda M's updateReviewer Update

01 Oct 2018, 14:33

Now I am still again sitting for hours at the bank for help. But CCD couriers must deffinately not ever be used by any company. Very very bad service aswell as unprofesional?

Amanda M's update01 Oct 2018, 14:33

Reviewer Update

Now I am still again sitting for hours at the bank for help. But CCD couriers must deffinately not ever be used by any company. Very very bad service aswell as unprofesional?